Returns and Exchanges

At Ameublements TDW Furniture, your satisfaction is our top priority.

Timeframes

Return: up to 7 days after receiving your order.
Exchange: possible within 10 days, subject to stock availability.

Terms and Conditions

The item must be unused, in its original packaging, with proof of purchase.
We do not accept any returns without prior authorization.

Ineligible Items

Clearance or promotional products
Custom-made or personalized items
Unpacked mattresses
Used carpets or bedding

Damaged or Defective Products

Report any damage within 48 hours of delivery, with supporting photos. We are committed to repairing, exchanging, or replacing the item depending on the situation.

Shipping and Delivery

At Ameublements TDW Furniture, we do our best to ensure your furniture is delivered quickly and safely.

Areas Served

Local delivery (Edmundston area and surroundings)
Provincial delivery (New Brunswick and Quebec)
Delivery elsewhere in Canada: upon request

Delivery Times

In-stock items: delivery within 5 to 10 business days
Custom order items: according to supplier timelines (usually 3 to 8 weeks)

Delivery Fees

Free for the local area
Variable rates depending on destination, size, and weight of items
In-store pickup free available

Services Offered

Delivery to the entrance or inside the house

Tracking and Assistance

You will receive a call or email to schedule the delivery.
Our team remains available for any changes or questions.

Rugs

Our rugs are chosen for their comfort, style, and durability. Whether soft, textured, modern, or traditional, they perfectly complement your decor while bringing incomparable warmth to your floors. Our rugs are reversible, stain-resistant, non-slip, pet-friendly, and washable.